Full services Open

Terms and Conditions


The Client (as defined below) wishes to enter into contracts for the purchase, sale and delivery of currency with Currency Online Group a trading name of Travel Online Group Limited (Company Number: 10070574) whose registered offices are Coach House Unit 42, 66-70 Bourne Road, Bexley, Kent, England, DA5 1LU ("Company" or “COG”) (PLEASE DO NOT SEND CURRENCY TO THIS ADDRESS).

The Client has agreed with the Company that each transaction shall be carried out on the terms and conditions ("Conditions") as set out below and Personal Data will be Processed in accordance with our Privacy Policy https://www.currencyonlinegroup.com/privacy-policy.

Travel Online Group are governed by HM Revenue and Customs as a Money Service Business (MSB registration no. XDML00000100454) 

All Currency Discrepancies must be reported within 24 hours.



"Business/Working Day" means from 9am to 5pm from Monday to Friday, excluding Saturdays and any Bank Holidays.

"Client / Customer" shall mean the person, firm or organisation to which the Company provides services for the purchase or sale of currencies for physical delivery only that uses these services having agreed to these terms and conditions.

"Payment Date" means the date agreed at the inception of the transaction between the Client and the Company which is specified in the Contract Note when the Client must deliver his funds to the Company to ensure that the Company can attempt to meet the agreed Delivery Date for the Client's purchased currency.

 "Contract" means the formal contract entered into between the Client and the Company for the foreign exchange transaction to buy/sell Currency at the quoted exchange rate on the dates quoted and to make the payment set out therein on and subject to these Terms and Conditions.

"Currency" means the currency purchased at the agreed exchange rate.

“Data Controller” means the legal entity which determines the purposes and means of Processing Personal Data

“Data Protection Law” means the General Data Protection Regulation (Regulation (EU) 2016/679).

“Data Subject” means an identified or identifiable natural person.

"Delivery Date" means the date which the client prefers to have the currency funds he has purchased despatched to him.

“EEA” means the European Economic Area.

“Personal Data” means any information relating to an identified or identifiable natural person.

“Process, Processing, Processed” means any operation or set of operations performed on Personal Data such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission or otherwise making available, alignment or combination, restriction, erasure or destruction.

"Suspicious Transactions" means a transaction that raises "an unconfirmed belief" where there are circumstances to suggest to a reasonable individual that a person might be money laundering. It includes any activity which does not fit with the normal course of business.

"Website" means the website from which the Company advertises and trades.


By accessing, using or browsing the Website, or ordering Currency either from the Website or by telephone, you confirm that you are over 18 years old and have read and understood these terms and conditions, and agree to be bound by them and to comply with all applicable laws, rules, and regulations.


The Company is licensed for Bureau de Change business with H.M Revenue & Customs.

The Company reserves the right at all times to refuse to process any Currency orders at any stage.

The Company has a legal obligation to report to Customs and Excise and or National Criminal Investigation Service any and all suspicious transactions.

The Regulations require the Company to monitor any unusual or suspicious transactions of any size taking place where the company believes the money is derived from illegal activity.

The Regulations also require us to keep full records of all transactions of £10,000 Sterling and above, together with copies of identification provided. Identification may be in the form of a Passport/Driver's License, and a utility Bill, Bank Statement or other considered official address bearing communication. We are unable to process any transaction where this information is withheld. The Company reserves the right to request relevant information from a Client at any time or level of trading to comply with the companies Due Diligence and Money Laundering regulations. Such information would include, but is not limited to, certified photographic identification i.e. Passport or Driver's License, a copy of a utility bill no older than three months for proof of address and source of funds. Requests by us of this nature will add processing time to your order for which we will not be held liable.


When placing an order, you warrant that you are acting on your own behalf, for a genuine reason and the currency that you wish to buy/sell is legally and beneficially yours, has not been obtained by illegal means nor in any way contrary to the rights of the legal owner and is not tainted in anyway by criminal activity. You also warrant to us that the information that you provide to us is true and accurate in all respects and that you will not withhold any material information from us and you will provide us with any information that we may reasonably require. Neither your placement of an order, our acknowledgement or receipt of your request for currency or our receipt of your payment constitute acceptance of your order. Acceptance of an order is only declared by us upon despatch of the currency to you.

You must provide all the requested information for us to process the order. We reserve the right to request further information from you, should it be required, at any time. You agree that we may take reasonable steps to verify your identification and you acknowledge and agree that we may elect not to do business with you for any reason, at our absolute discretion.


Payments can be made via Bank Transfer only (Internet/Telephone Banking/CHAPS/BACS etc.) We do not accept Credit Cards, cheques or Cash. Should you attempt to or be successful in making a payment to us by cheque or Cash, it will be held by on suspense and your currency order will not be processed. All orders will be processed at the foreign exchange rates confirmed to you by our automated email process only at the time of ordering. We reserve the right to adjust a rate should the Market fluctuate more than 1% within 24 hours from it being ordered. Our website rates are indicative only and we are not bound by them. Your payment must reach us as cleared funds within 48 hours of placing your order in order for us to secure the rate on your order. We reserve the right to amend your order to the rate on day of receipt should your funds not reach us with 48 hours. In instances where a Bank Holiday is between your order date and your payment date we will allow extra time equivalent to the Holiday period. For Order Online transactions, the minimum order value currency is £300. Free delivery applies to orders of £750 and above; orders below this incur a £5 postage charge.

You must attach your order number to the payment to enable us to identify the funds upon receipt. Failure to do this will likely add processing time to your order.


An order can be cancelled prior to dispatch.

In order to cancel your order, you will need to contact us as quickly as possible

at support@currencyonlinegroup or call us on 0203 718 3143


The order will be refunded using the same method of payment process during the original transaction. This process may take up to 20 days depending on the time taken by your card issuer to process the transaction (usually it is back the next day after request, excluding weekends). If the order is cancelled after it has been dispatched, there will be no refund of the delivery charge.


The Company reserves the right to cancel any order at any time, for any reason, at our absolute discretion. If you are in breach of these terms and conditions you will be liable for any losses that we may incur in this regard. We may also retain any or all of the funds received and details are given to us if required to do so by law or pursuant to any competent government, official or regulatory body. The Company has no control over this and we accept no liability.


Should you receive your currency and no longer require it you may return it to us. You will need to contact us to let us know and we will provide the address to return the currency too. You will need to send it back in to us via Royal Mail Special delivery and insure the order for its GBP value. Where possible we will refund you the full amount, however, should the Market rate for the currency have moved more than 1% we would buy the currency back at the new market rate.


Due to the current global Covid-19 outbreak, as of March 2020, the company withholds the right to offer refunds under the usual Terms & Conditions as stated in the section above. The company will be unable to offer a refund on any completed order, until further notice.



Payments for orders that are received short of the required amount to settle may be held for 24 hours pending receipt of the balance. Should the balance fail to credit we may adjust the order to the nearest bill denomination available and settle the order. Due to the denominations, we stock it is likely to cost more than the shortfall. Should the shortfall subsequently be credited to us this is not refundable if the amount received is £5.00 or below.


Should we be unable to identify the sender of the funds due to the sender or their bankers not attaching the order number or other means to enable us to identify them or the funds we receive not being readily identifiable as being sent from the orderer, then these funds will be held in suspense pending identification.


All deliveries are made to the address you specify when placing your order.

The Company does not recommend delivery to Business/Charity/Organization/work addresses but will do so upon request at the Customers own risk.

Orders are sent via either Royal Mail Recorded Delivery where COG insure the currency with independent insurers or via Royal Mail Special delivery in which is insured by the Royal Mail.

Royal Mail Recorded Delivery should arrive the next working day from the day the order was sent.

Royal Mail Special Delivery, should arrive the next working day from the day the order was sent before 1:00pm.

A signature will be required on delivery of all orders. Any person at the delivery address can sign for the package.

The Company does not guarantee next day delivery or guarantee that your required delivery date will be met in any way however we shall use our best endeavors to deliver on your required date.

We will not be held liable for any issues, expenses or costs arising from not delivering on the date you have stated.

It is important that you are present to sign and accept delivery for your order. We cannot accept any responsibility for fraudulent acts committed by a third party or non-delivery to a named person. We will not be liable for any losses or expenses arising from late or non-delivery.

You accept that failed or missing deliveries will not be immediately refunded but dealt with under the terms of the Royal Mail's investigation. Once their investigation and our subsequent insurance claim on your behalf (where appropriate) is complete only then will any refund be payable.

Delivery dates should not be placed for the 2 working days prior to your departure for your travels.

Where the delivery date falls on a Monday, your package may be dispatched on the Friday prior as Royal Mail do not collect from the Company on a Saturday/Sunday, therefore you may receive your package on the Saturday prior to your delivery date. This is dependent upon the local Royal Mail Delivery office's services where the package is being delivered to. In instances where the package does not arrive on Saturday, your package may be delivered on Monday. Royal Mail cannot guarantee delivery on a Saturday.

You may request Saturday delivery of your order for a charge of £2.00 however we cannot guarantee that Royal Mail will fulfil this request. This fee is non-refundable in the event of non-delivery on a Saturday.

Where delivery is made at customer's request we can accept no direct responsibility or liability for safe delivery beyond ensuring the secure handover of payment to the chosen delivery address.

If the delivery address is to a location with a centralised reception or any kind of multiple occupancy building, be aware that Royal Mail may deliver to the reception or another delivery point only and not to the customer. Therefore, anyone at the reception can sign for and take receipt of the delivery. We are not responsible for deliveries for which Royal Mail has obtained a signature at your delivery address but which you have not received.

Our delivery schedule is subject to variation for public holidays.

Customers must refuse to accept any damaged packages delivered by Royal Mail. We will not accept any responsibility for damaged packages.

We will attempt to send your order so that it reaches you on or before the date specified when placing your order. We are not responsible for late-delivery where the Postal Service has failed to meet the requirements of the Royal Mail Special Delivery service.

Any losses incurred by you, which are caused as a result of us delivering your order to a delivery address supplied by you in error, will be borne by you.

We do not deliver outside of the UK.

Deliveries to areas specified by the Royal Mail under general exceptions will be subject to the Royal Mails delivery schedule.

Returned or refused deliveries will be brought back by us at the prevailing rate on the day upon receipt at our offices unless prior arrangements have been agreed.


Should the Client need to change either the delivery date or the delivery address this request must be done by email from the email address initially used to make the order and may not take effect until confirmed back to you in an email from us.


You can sell your leftover foreign currency to Currency Online Group by using our online service. We purchase leftover currency from new and existing customers, and it is not necessary to have purchased your currency from us in order to sell it. All buyback orders must be sent to our secure PO BOX address: TRAVEL ONLINE GROUP LTD, 3rd FLOOR REGUS,, NEWS BUILDING,, 3 LONDON BRIDGE ST,, LONDON, SE1 9SG.


Currency Online Group will purchase any currency listed on our website, provided that the currency comes in note form – we do not accept coinage of any kind. Please also be aware that we are not able to accept €500 or 500 and 1000 swiss francs notes.


* compareholidaymoney.com